The Vice President of Operations will serve as the senior operational executive responsible for optimizing and leading the end-to-end operational infrastructure that enables the company to operate efficiently and scale profitably.

• Operations management: Lead and supervise all functions within the operations department, including warehouse operations, delivery operations, and process optimization.
• Champion continuous improvement and lean transformation, making the warehouses efficient, operational, and optimized.
• Cross-functional leadership and partnership: Serve as a key member of the executive team, bridging sales, merchandising, finance, HR, and technology to ensure the company’s operations and growth are supported by the infrastructure and people to deliver on them.
• Distribution management: Direct the movement of product from vendor to warehouse to customer, with particular attention to the scheduled delivery capabilities that differentiate the brand in the marketplace.
• Workforce scalability: Build the staffing models, training frameworks, and management structures needed to grow the organization without sacrificing culture or performance standards.
• Develop and document systems, processes, and procedures, establishing foundational standards and ensuring consistent compliance.
• Implement key KPIs and measurements, and communicate them clearly to the team, explaining the “why” behind them.
• Customer experience standards: Define and hold the enterprise accountable to measurable service outcomes across every customer touchpoint — in-store, at delivery, and through post-sale resolution.
• Technology and systems integration: Partner with internal stakeholders to evaluate, implement, and optimize operational systems — inventory, POS, delivery routing, and warehouse management — and ensure their proper utilization.
• Inventory and merchandise operations: Manage the flow and accuracy of product across warehouse and retail locations, in partnership with merchandising leadership, to ensure the right product is in the right place at the right time.
• Vendor and logistics partnerships: Manage relationships and contracts with third-party delivery partners and operational vendors, ensuring the external ecosystem keeps pace with internal growth and brand commitments around speed and reliability.
• Financial stewardship of operations: Own the operating budget, identifying inefficiencies, modeling cost implications of growth decisions, and ensuring the business scales profitably.
• Manage labor utilization, fleet performance, and operational costs to achieve budgetary and service goals.
• Lead the operational end of new store launches.

Leadership and Management:

• Act as a visible leader across warehouse, delivery, and customer experience teams, fostering accountability, consistency, and a culture of operational discipline.
• Lead, develop, and hold accountable a multi-layered operations team across both corporate and field levels.
• Build and retain high-performing teams in a fast-paced, growth-oriented environment by coaching and developing high-performing managers and supervisors across all operational functions.
• Invest in developing direct reports and building internal bench strength, as well as recruiting new team members.
• Use executive presence and communication skills to influence across functions and to earn the organization’s confidence.