Build a service-oriented team & department driven to support people. This blue-collar executive must engage directly with various departments & teams acting quickly to provide support while building a resilient solution-minded culture. In alignment with the company’s culture, the leader must lead with integrity and be hard working, humble, respectful, and passionate about the company’s mission, vision and values. It is essential this role will build trust and earn respect from the team by listening to other ideas, following through on your commitments, and holding yourself to the same standards you expect from them.

• Serve as the company’s senior technology leader, partnering closely with executive leadership and business teams to align technology with business strategy, ensuring every investment drives measurable value.
• Function as the primary internal point of accountability for all technology decisions and outcomes.
• Becomes ingrained in understanding the business operations to make recommendations about how technology solutions can help streamline business processes and technology infostructure.
• Builds trust quickly and consistently across the organization through strong leadership presence, sound judgement, and the ability to influence and align stakeholders at every level.
• Leads, develops, and supports internal technology staff fostering a service-oriented, accountable technology culture focused on business outcomes.
• Establishes project implementation timelines and plans, presents to management, and ensures that agreed upon requirements/timelines are met and adhered to.
• Owns day-to-day IT operations, ensuring systems are reliable, secure, and available across field and office environments; Plans, directs and manages the IT department, ensuring the development and implementation of cost-effective and efficient systems to meet current and future business requirements.
• Establishes IT policies, standards and practices, and security measures to ensure effective and consistent information processing to safeguard company information resources.
• Directs the continuous improvement of the IT staff/department, equipment, and procedures to maintain pace with business needs, technological progress, and economic change.
• Partners and maintains effective communications with internal and external business operations to solve problems in an efficient and effective manner.
• Maximizes internal and external IT resources. Identifies when external/ancillary resources are necessary and manages the engagement of ongoing performance.
• Maintains knowledge of developments in AI, working to define and execute a practical AI integration and automation strategy.
• Evaluates emerging technologies, including AI, automation, and advanced analytics, to identify practical applications that improve productivity, decision-making, and operational efficiency.
• Partners with leadership and business teams to pilot and implement targeted AI-enabled solutions where they deliver measurable value and ensure established governance and responsible use practices for AI, data security, and information management.
• Manages relationships with technology vendors, managed service providers, and the vCIO.
• Collaborates with external vCIO to shape, refine, and execute the company’s technology strategy and roadmap and implement practical, prioritized initiatives aligned with operations and business needs.
• Partners with vCIO/vCSO to establish and maintain cybersecurity, data protection, and disaster recovery practices in coordination with internal teams and vendors.
• Ensures effective deployment, adoption, and ongoing support of operations, engineering, and field technologies, including project management, mobile tools, timekeeping, equipment tracking, safety, and quality systems.
• Willingly invests time in the field with key stakeholders to deeply understand current technology challenges and translate those insights into practical solutions.
• Leads change management, education, training, and adoption efforts to maximize return on technology investments.
• Builds and oversees infrastructure needed to support the service model, networks, devices, cloud platforms, and end-user support.
• Ensures integration and data flow across all core business applications and systems.
• Improves data quality, reporting, and visibility to support operational and financial decision-making.
• Partners with business leaders to deliver actionable insights without over-engineering solutions.
• Oversees technology budgets, contracts, and performance against agreed outcomes.
• Establishes governance, standards, and prioritization processes to ensure technological efforts align with business value.