Founded over forty years ago, our client is a successful and growing restoration company located in Southeastern, Michigan. This family business was founded on strong values and is committed to doing the right thing and continues to invest in the employees, processes and tools. The entrepreneurial culture is dedicated to building strong relationships and providing the best service possible in commercial and residential construction and services.
As a newly created position, the Director of Operations, a member of the Leadership Team, will be responsible for the leadership and execution of day-to-day operations and management of projects while planning and preparing for future growth. Responsibilities will be broad. This role will provide leadership in establishing and improving efficiencies, processes, and procedures within the businesses operational departments. This position will instill a sense of empowerment and accountability amongst the team and help to develop a cohesive team capable of exceeding customer expectations with excellent work that is on time and on budget. This is an opportunity to help shape the future of the company and the autonomy to do it.
This position reports to the President with six (6) direct reports.
The ideal candidate will be highly organized and will have experience within the trades industries. He or she must have experience in creating and implementing operational processes that lead to optimum efficiencies. This individual will be passionate about coaching and training the team and effective at setting, evaluating and inspiring individual and team goals that develop people and promote an engaged culture. The successful candidate will be able to multi-task with a sense of urgency and exhibit a hands-on approach to operations management with impeccable integrity and ethics.
This position will lead and manage the internal operations departments by setting clear objectives, defining ideal processes/standards and aligning the team to be accountable to the overall daily through-put.
Leadership and Management:
The Director of Operations will be unflappable in this growing entrepreneurial environment. Possessing a firm but fair and honest diplomatic approach, this individual will help create a culture based on respect and empowerment and will lead and manage a team resulting in accountability. A clear and open communicator effective at interacting with people at all levels of the organization, this person will lead by example with a humble roll up your sleeves demeanor. The Director of Operations will contribute to the growth of the company by developing and maintaining professional and cooperative customer and employee relationships by setting the tone and reflecting a positive and engaging culture. This will be accomplished by effectively leading others and having a full and complete understanding of all company policies, procedures, and best practices.