As an integral part of the insurance industry for several decades, our client has established an enviable track record in the group benefits space. With a focus on exemplary customer service and relationship building, our client provides their customers with innovative products and services provided by primary underwriters. The headquarters is located in Southeastern Michigan and currently employs under 100 employees.
The Executive Director, Customer Engagement will be responsible and accountable for acting as a liaison between our client and their customers aiding in the development and advancement of the company’s service offerings, products, mission and goals. It is imperative that the Executive Director, Customer Engagement have stellar people skills, and a demonstrated decision-making ability required by day-to-day management, where there may be competing priorities, including evaluating and recommending solutions to customers. The successful candidate will demonstrate practical learning and problem-solving skills with the ability to reach a solution in situations where there may be multiple options and prioritization needed. This position is responsible for a broad range of activities to identify, research and develop long term growth opportunities that fall across and outside of our clients existing lines of business.
This position reports to the President and has (8) eight direct reports.
The Executive Director, Customer Engagement will be accountable for creating and maintaining accounts of new and existing customers. Our client is looking for an achievement oriented, experienced leader to aid in the development of a strategic plan and to report on the plan to the Executive Management team. The ideal candidate will be a visionary with an executive presence with strong planning and organizational skills.
The Executive Director, Customer Engagement will play a key role in establishing the values, mission and vision for our client. From ideation to execution, this position will interact heavily with key leadership, internal team members and key customer contacts to solve challenges through strategic ingenuity and innovation. This role is responsible for providing exceptional service to existing and prospective customers and will nurture relationships to ensure continued sales growth in the direct to consumer space. Additionally, this position is responsible for the leadership and direction of the Marketing & Communications, Training and Agent Engagement teams.
Leadership and Management: