Vice President, Operations RHH 201717
The Company

Our client has been engineering and producing mid to high end store fixtures for their retail customers since 1984.  In that time, the company has built and maintained strong customer relationships through their dedication to service and the quality of craftsmanship in the products they deliver.  Headquartered in Southeastern Michigan, they employ approximately 54 production, engineering, project management and administrative personnel between their two locations. With a constant commitment to producing the highest quality products, while providing superior customer service, our client looks to the future with enthusiasm. 

The Challenge

Our client seeks an experienced operations leader that will play an integral part in developing and implementing sensible structure and process within the organization.  The Vice President of Operations will be responsible for the management and ultimate day-to-day operations of the company. The successful candidate must be extremely hands-on and possess the ability to integrate & manage cross functional teams. An ideal background will be weighed heavily in operations within custom manufacturing and /or precision engineering industries.  A family based culture, with strong emphasis on integrity, honesty and accountability; this executive will be the face of the organization internally. The successful candidate will be a take-charge, high energy individual who is capable of creating and managing operational processes and teams to ensure this organization’s continued success for many years to come.

Job Definition

Leadership Management:

  • Position reports to the President, and has four(4) direct reports.
  • Resourceful, figure-it-out-and-get-it-done mentality with a track record of creating successful organizations, without the resources and reputation of a larger entity.
  • Plans, directs and manages the entire operation, ensuring the development and implementation of efficient operational processes to meet current and future business requirements.
  • Establishes and implements short and long-range departmental goals, objectives, policies and operating procedures for the entire operations team.
  • Creates and implaments initiatives that drive improvements in the performance of engineering, project management and production.
  • Provides direction, development and leadership for all operational departments.
  • Development of an operational strategy and underlying objectives; defines responsibilities within the team.
  • Passionate about coaching and training the operations team.  Effective at setting, evaluating and inspiring individual and team goals that develop people to promote a positive “get-it-done” culture.
  • Must be able to communicate job expectations internally; plan, monitor, appraise, and review job contributions; plan and review compensation actions; enforcing policies and procedures. ​
  • Monitors and follows-up on project/departmental performance to ensure that progress is being made.
  • Encourages departmental communication.
  • Achieves operational objectives by preparing and completing project action plans; implementing production, productivity, quality, and customer-service standards; resolving problems and identifying and communicating trends that will increase productivity. ​
  • Energize and engage employees through their managers by ensuring they understand and can execute on the operational fulfillment goals.


Business Management:

  • Maintains effective communications with internal and external business operations to solve problems in an efficient and effective manner.
  • Sets and follow-ups on operational and / or performance goals for each department which are aggressive, achievable and tied to long-term goals.
  • Maintains an operational atmosphere of accountability.
  • Ensures all department heads are fully informed of operational objectives.
  • Conducts regular meetings with department heads to ensure that priorities are clear and coordination is good.
  • Solves any inter departmental issues that arise before any problems hamper the daily operations; Resolves and facilitates conflicts to ensure objective fulfillment and swift response to job site problems and opportunities.
  • As the key point (face) of management to employees; have good relations and represent management with encouragement and professionalism.
  • Ability to manage a high quality, efficient and cost-effective operation.
  • Takes charge in high-priority crises.
  • Devises and implements operating procedures/controls to improve the efficiency of the overall operation.
  • Ensure the operations team has the necessary resources to effectively meet short and long-term goals.
  • Establish and adjust organizational structure so that it supports the business unit’s objectives.

Background Experience

  • Bachelor’s Degree is required; advanced degree is preferred.
  • Fifteen years of senior management experience running an organization involving full P&L and growth responsibilities. 
  • Proven track record as Vice President of Operations, President, or Vice President / General Manager.
  • A positive thinker, enthusiastic, optimistic team player with contagious desire that inspires the team toward shared goals and purpose.
  • Strongly demonstrated leadership and communication skills involving employees, customers, peers, and suppliers.
  • Strong work ethic; e.g. “roll-up your sleeves” leader; A proactive team leader with a proven “take-charge” record of accomplishment.
  • Highly focused, organized and analytical thinker who is used to substantial autonomy while ensuring that the President is dialed in. 
  • Must be articulate, resourceful and focused.  One who exhibits patience, perseverance and persuasiveness.
  • Must have the ability to work within a relaxed, fluid and fun culture.

If you know of anyone who has these qualifications and is looking for a challenging career, please email:

Eric Hohauser
Lead Consultant

Nicole Regula
Candidate Developer

Kate Scott
Candidate Developer

All Inquiries should be sent via email to: