Vice President / General Manager RHH 201719
The Company

An integral part of the recovery industry since 1993, our client has established an enviable track record for immediate action and outstanding results.  Their restoration capabilities are vast and their specialties are many; from residential electronics and data recovery to complete factory rebuilds.  With steady and calculated growth; they have evolved into a world-class operation recognized as a national leader in recovery and restoration technology.  Their national headquarters are located in a 150,000-sq. ft. state-of-the-art facility in Southeastern Michigan; they have corporate recovery facilities in Pennsylvania, Ohio, Indiana, Arizona, and a national network of franchise operations.  They currently employ 200+ nationwide and are experiencing continued growth and geographical expansion.

The Challenge

With their current locations across the U.S. our client can marshal a complete recovery operation virtually anywhere in the country.  In an effort to make their operations that much more efficient and effective, they are looking to rapidly set up an additional franchising network across the country. 

The successful candidate will be a take-charge, high-energy individual who can create and implementing a successful franchising operations for the company.  Self-motivated and independent, this individual will be expected to set up the operational policies and procedures, set strategic direction and structure, along with establishing franchisees for this arm of the company.  Candidate must be extremely hands-on and possess the ability to integrate cross functional teams.  An ideal background will be weighed heavily in operations with multi-state multi-unit responsibility.

Job Definition

  • This position reports to the Chief Operating Officer.
  • Creates, defines & implements operating policies, processes & procedures to ensure profitable growth and expansion for the franchise business unit.
  • Works with market segment managers to develop overall business plan for the company’s Franchise Business Unit.
  • Responsible for short and long-term strategies planning, budgets, expense control and formulating goals of the entire franchise organization.
  • In conjunction with appropriate departments, staff, consultants, and franchisees; creates franchisee excellence programs, utilizing “best industry practices”, performance benchmark goals.
  • Determines what each franchise facility requires to be most competitive in their area and partners with corporate to grow their facilities in these areas.
  • Develops appropriate operating budgets for franchise sales, service, and operational management.
  • Manages the integration of systems with facility staffs, operations management and controls at the franchise level.
  • Coordinates reporting and analysis functions for franchising area.
  • Manages implementation of “Best Practices” for franchising set up and systems.
  • Evaluates franchisee compliance to corporate expectations and supports managers in effort to improve franchise capability and effectiveness.
  • Directs staffing and channel effectiveness and oversees the training of franchisee management.
  • Directs the integration of facility layout, inventory, and recovery systems.
  • Resolves and facilitates conflicts within channel to ensure objective fulfillment and swift response to sales/marketing problems and opportunities.
  • Delivers presentations to key associations, organizations and dealers in coordination with territory managers.
  • Ability to create Key Performance Indicators (KPI’s) that maintain and maximize the overall operations.
  • Promotes positive company image and customer relations.
  • Works closely with the franchise manager in each territory to enhance profitability and relationships.
  • Position will require 30% travel.

Background Experience

  • Bachelor’s Degree in Business, Finance or other Business-related field of study preferred.
  • Fifteen years of senior management experience running an organization involving full P&L and growth responsibilities. 
  • Ten years of experience in franchise development.
  • Five+ years of experience in national or regional retail, wholesale, distribution network and/or similar independent rep/dealer/distribution company.
  • Proven track record as Vice President of Operations, President, or Vice President / General Manager.
  • A seasoned Executive with proven ability to select, lead, and support the development of people easily recognized by employees as an approachable “Leader” who understands the value of teamwork to increase productivity and corporate performance.
  • Successful experience with financial and operational planning and labor cost management, in both systems and processes.
  • The Ideal Candidate will have an entrepreneurial flair, passion for business and thrive on action-packed growth fueled by having created an atmosphere of success in past roles.
  • Ability to write reports; business plans, corporate correspondence, and process & procedure manuals.
  • Strong interpersonal communication skills at corporate, dealer, and customer levels will be expected.
  • Results driven proactive manager.
  • Team builder, hands-on management skills.
  • Must be resourceful and creative, possessing the ability to work with patience, perseverance, and persuasiveness.

If you know of anyone who has these qualifications and is looking for a challenging career, please email:

Eric Hohauser
Lead Consultant

Nicole Regula
Candidate Developer

Kate Scott
Candidate Developer

All Inquiries should be sent via email to: