Global Account Director, Ford Motor Company RHH 201706
The Company

For over half a century our client has been recognized as an innovator of information development, management and delivery solutions that support the automotive manufacturers around the globe. With world headquarters located in the Metro Detroit area with additional offices in China, Belgium, UK, Germany and Italy, they employ over 700 personnel and have revenues in excess of $200M.  Focusing on providing innovative solutions that contribute significantly to their customers’ success, their team-based culture uses modern facilities and equipment coupled with a drive to stretch their capabilities to achieve high standards.  They provide a breadth of services including:  vehicle research and validation, content design and development, content management, localization and content delivery, including print and distribution, web, media and mobile app delivery. 

The Challenge

The Ford Motor Company (FMC) Account Director’s primary responsibility is to manage the day-to-day account activities with FMC. This includes current on-going business and implementing the client’s FMC Account plan for future business.  The position reports to the Senior Vice President, Ford Global Business and will work closely with internal teams including Product Development, Program Management, Content Development and all client business globally. This position is responsible for hands-on daily work-flows, practices and processes, that ensure delivery on customer goals and objectives, while supporting the client’s long term growth strategies and profitability.

Job Definition

  • Reports to Senior Vice President, Ford Global Business.
  • Extensive FMC experience is strongly preferred, and/or OEM Aftersales experience with focus on solution sales.
  • Ability to foster an effective cross functional team environment.
  • Superior problem solver approach.
  • Ability to work quickly and accurately on an independent basis; giving great attention to detail and displaying the initiative to quickly identify and resolve variances, failures and discrepancies.
  • Ability to effectively work with domestic and international business cultures/teams.
  • Experience working collaboratively with client and internal Program Management teams in a fast paced environment to manage the complete global scope, and to resolve and address all project issues and concerns.
  • Ability to dialog freely with internal teams about projects to ensure issues/solutions are well planned and understood.
  • Exceptional follow-through skills required on all tasks.
  • Ability to work under pressure and prioritize tasks to ensure efficiencies.
  • Successful at maintaining schedules and raising issues as necessary.
  • Visionary - Capable of identifying and communicating strategic visions through customized proposals, presentations, and collaborative brain storming sessions.
  • Ability to anticipate the future needs of customers.
  • Innovative forward thinker consistently willing to raise-the-bar and embrace alternative practices when confronted with challenges and obstacles. 
  • Experienced in automotive corporate cultures and their corporate hierarchy, along with non-partisan view point management.
  • Exceptional strength in two-way communication (listening and verbal exchanges) focused on delivering clarity of message, understanding interactive communication connections and interpretive analysis skills.    
  • Proven experience in motivating and collaborating with a matrixed resource structure to achieve objectives.  
  • Develop presentations and internal documents for account / product internal executive reviews.
  • Own the customer relationships and build a network to expand growth opportunities.
  • Performs, as well as oversees, daily Account Management functions while serving as one of the key customer contacts for business processes, and develop strategies to drive superior customer satisfaction and growth.
  • Ownership, with account teams globally, for the creation, implementation and execution of the account profile, account plan and pipeline activities.


  • OEM Account Management
  • Global Customer Interface
  • Strategic Selling
  • Operational Experience
  • Influencer
  • Account Strategist
  • Process Improvement
  • Innovative
  • High Integrity

Background Experience

  • Bachelor’s Degree in a related field, pursuit of a bachelor’s degree, or equivalent professional experience is preferred.
  • 10 account management or direct sales in the automotive sector, in-depth FMC knowledge.
  • Limited domestic and international travel may be required.
  • Overall positive attitude, interpersonal and leadership skills.
  • Excellent written and oral communication skills.
  • Exceptional attention to detail and thorough approach to follow-through on all tasks.
  • Ability to work under pressure and prioritize tasks to ensure efficiencies.
  • Ability to envision, plan, implement and manage new activities.
  • Enthusiastic and well organized. Successful at maintaining schedules.
  • Ability to engender trust with the customer and internal teams.
  • Manage resources from multiple teams to ensure successful delivery of projects.

If you know of anyone who has these qualifications and is looking for a challenging career, please email:

Jodi Ellis
Lead Consultant

Todd Hohauser

Eric Hohauser

William Weatherston

All Inquiries should be sent via email to: